Hi Nils, Thanks for the link. Regards, An On Fri, Apr 30, 2010 at 12:03 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
On 30.04.2010, at 02:29, An Me wrote:
I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to understand about types. I saw the types listed which were incident,problem and service request.But when i checked out the sample tickets available in each section they were either just test mails or were written in sme other language..so i didn't understand the difference between types problem and incident.
http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step...
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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