I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesn’t. -> Is there any entries in logfiles when these notifications are sent ? You should see entries like these one in the log : [Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'otrs_support@xxxxxxxxxxxxxx.com'. [Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'otrs_admin@xxxxxxxxxxxxxx.com'. Maybe you will find some errors before or after these lines that will help you investigating on the cause of this problem ? BR, Laurent Le mardi 31 juillet 2007 à 18:23 +0500, Munawar Zeeshn a écrit :
Thanks for the help.
By the way, keep in mind that agents can choose whether they are notified for some actions (move, new tickets ...) in their own preferences so it needs to be >>activated if you want to receive notifications.
I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesn’t.
Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have >>sendmil binary or check on your MTA logs.
I can manually sent a mail , like sending an empty answer from an agent on yahoo / hotmail so my MTA setting are perfect.
Isn’t is a bug ????
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From:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: Tuesday, July 31, 2007 6:12 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS LOG ??
Hi Munawar,
First have a look at your logfiles depending on your LogModule choice (Syslog / LogFile).
If you chosed to configure OTRS with Syslog logging then you can find some informations to investigate the problem on your syslog ( /var/log/syslog or /var/log/messages ...). If you chosed to configure OTRS with specific File logging then you can find this according to the value of $Self->{'LogModule::LogFile'}, that could be
/var/log/otrs-log or /tmp/otrs.log etc ... Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have sendmil binary or check on your MTA logs.
Best regards.
Laurent
Le mardi 31 juillet 2007 à 17:18 +0500, Munawar Zeeshn a écrit :
My OTRS doesn’t send email notifications to agents. Is there any way I can check in the linux to trouble shoot the problem. Some log or some thng like this
No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM
No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/