From the docs (in http://doc.otrs.org/2.4/en/html/c1964.html): 12.1.4. Pending auto close- Tickets in this status will be set to Closed Unsuccessful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. 12.1.5. Pending auto close+ Tickets in this status will be set to Closed Successful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. ____________________________________ Felipe Braga Tribunal de Contas do Estado de São Paulo (TCESP) Diretoria de Tecnologia (DTec) Ramal 4143 _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Jober Mijares Enviada em: segunda-feira, 16 de agosto de 2010 10:17 Para: otrs@otrs.org Assunto: {Verificado pelo antivirus} [otrs] Some questions!! Good mornig What's means? pending http://10.0.207.229/otrs/index.pl?Action=AdminState&Subaction=Change&ID=7 auto close+ pending http://10.0.207.229/otrs/index.pl?Action=AdminState&Subaction=Change&ID=7 auto close- And how can i use the link PENDING in the ticket Thanks