Re: [otrs] SLA and services

Hi, the following step-by-step will probably help you out: http://www.mail-archive.com/otrs@otrs.org/msg25478.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 3 December 2010 08:06, shrikant k wrote:

hey Leonardo

I am not able to see any add option over there in default i am not able to add prbabaly missing some modules i doubt or some setting has to be activated

thanks shrikant

On Fri, Dec 3, 2010 at 7:23 PM, Leonardo Certuche < leonardo.certuche@itconsultores.com.co> wrote:

...

Hello,

Try to add them as default services at /otrs/ index.pl?Action=AdminCustomerUserServicehttp://index.pl/?Action=AdminCustomerUserService

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 3 December 2010 07:49, shrikant k wrote:

...

i am using otrs 2.4.8 and i am facing some problem in SLA i have activated in sysconfig in core::ticket but i am not seeing any services in customer interface it shows a blank can any have a idea about how to add services and SLA for customer interface

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