Thanks Robert.
I had actually done so sometime ago and ended up with some OPAR package
which didn't help much, and thought the world had ended there :D
Anyways, I've search Google and I believe my quest is solved in one of the
top three results, will further investigate this and work on it ... GIYF!
Thanks
//M
On Sat, May 5, 2012 at 11:57 AM, Robert Poreba wrote: Muhammad, I think you are looking for ticket templates
Just google it and you will find few ways to add them Sent from my iPad On 2 May 2012, at 12:03, Steven Carr I seem to recall reading an article somewhere (no idea where though) that
you can pass the various variables in as arguments to the main
AgentTicketEmail interface and it will then populate the email form, you
could then use SysConfig to add in a new Menu Item which had these
variables predefined in the URL. Steve On 2 May 2012 10:56, Muhammad El-Sergani Hi all, Any thoughts on the below? Thanks
//M On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani wrote: Hi all, I'd like to have the option of having more than one template when
sending out new emails. I understand this is possible for responses only,
but not for new emails.
Our OTRS is used for bidirectional communication with customers and
suppliers, meaning, it's not just used to receive complaints from our
customers, but rather for our team to open complaint tickets with our
suppliers. That being said, we need to send out specific emails sometimes to some
people, and others to some people. Is that possible using OTRS out-of-the-box, or do we need to install
some sort of external plugin? And which? Thanks
//M ---------------------------------------------------------------------
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