Dear all, I'm trying to configure the systemmonitoring extension to process different sources of nagios in parallel. Step 1 (OK) i can receive email from nagios source1, and tickets are correctly opened and closed. FromAddressRegExp: source1@email.commailto:source1@email.com HostRegExp: \s*Host:\s+(.*)\s* CloseTicketRegExp: OK|UP NewTicketRegExp: CRITICAL|DOWN ServiceRegExp: \s*Service:\s+(.*)\s* StateRegExp: \s*Stat[eo]:\s+(\S+) incoing email content is ########### Host: TIM-DIR-SAME(10.1.2.[Descrizione: Descrizione: 8)] Service: State: DOWN ########### Step 2 (NOT OK) I insert another source, which requires a different set of regexp: FromAddressRegExp: source1@email.commailto:source1@email.com| source2@email.commailto:source2@email.com HostRegExp: \s*Host:\s+(.*)\s*|id_unico:\s*(.+)\s* CloseTicketRegExp: OK|UP|risolto NewTicketRegExp: CRITICAL|DOWN|aperto ServiceRegExp: \s*Service:\s+(.*)\s*|tipocaso:\s*(.+)\s* StateRegExp: \s*Stat[eo]:\s+(\S+)|status:\s*(.+)\s* Content is like: ################## EMAIL_AUTO id_unico: 7972047871 rifcliente1: Npo Sistemi (xxx) Tel. email rifcliente2: SS SP11, 20067 Non definito (ND) categoria: Allarme sottocategoria: Mancata Comunicazione descrizione: - (SG21R0104B) 15.156.153.85 XXXXXX priorita: basso impatto: basso livello: basso urgenza: basso tipocaso: incident originecaso: allarme status: aperto ################## I already tested the regexp with http://regexpal.com/ and they are working. Apparently the SystemMonitoring recognizes only the first match for stateregexp and serviceregexp, and not the alternatives. The system is working fine for FromAddressRegExp , closeticketregexp and openticketregexp. Every time the system does not recognize this as a "nagios" integration, responding with "Jul 18 17:24:28 npohd02 OTRS-otrs.PostMaster.pl-10[17179]: [Notice][Kernel::System::PostMaster::Filter::SystemMonitoring::Run] SystemMonitoring Mail: SystemMonitoring: Could not find host address and/or state in mail => Ignoring". Looks like it does not identify host or service. To get it to work I have to force the input to Host/Service/State as a valid label. Any ideas ? Thanks, Massimo Massimo Bianchi Npo Sistemi S.p.A. - Gruppo Npo S.S.11 Padana Superiore 28 20063 Cernusco S/Naviglio MI Tel: +39 02 92596.322 Cell: +39 348 5852275 Fax: +39 02 92140548 Skype: massimo.bianchi Lync: massimo.bianchi@nposistemi.itmailto:massimo.bianchi@nposistemi.it Mail: massimo.bianchi@nposistemi.itmailto:massimo.bianchi@nposistemi.it Web: http://www.nposistemi.ithttp://www.nposistemi.it/ Massimo Bianchi Npo Sistemi S.p.A. - Gruppo Npo S.S.11 Padana Superiore 28 20063 Cernusco S/Naviglio MI Tel: +39 02 92596.322 Cell: +39 348 5852275 Fax: +39 02 92140548 Skype: massimo.bianchi Lync: massimo.bianchi@nposistemi.itmailto:massimo.bianchi@nposistemi.it Mail: massimo.bianchi@nposistemi.itmailto:massimo.bianchi@nposistemi.it Web: http://www.nposistemi.ithttp://www.nposistemi.it/
