14 Jan
2010
14 Jan
'10
12:43 a.m.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher Ross Sent: Wednesday, January 13, 2010 7:14 PM If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be available but only while the ticket is open. _____ To my knowledge it only applies to closed tickets. This is how I configured our OTRS system.