We have OTRS 2.4.5 with ITSM and all Packages installed Already. But the
Caldener function is not working the way we want it to. Thats why I´m
looking for another way to enable features like this.
The Agents should realy know whom is working in the first shift / second
shift and whom has "on-call duty" and not have to go to the Calender and
also the Server maintenance tab. I checked already if the calender would
do, but it has not the features we would like to have, therefore I´m
looking for an other option to enable such features.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: "James Morgan"
To: "User questions and discussions about OTRS."
Date: 30.10.2009 08:59
Subject: Re: [otrs] Looking for OTRS features "on-call service" and "shitfworking hours" in Dashboard box
Sent by: otrs-bounces@otrs.org
Try the calendar package.
________________________________
From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com
Sent: Fri 30/10/2009 6:26 PM
To: otrs@otrs.org
Subject: [otrs] Looking for OTRS features "on-call service" and
"shitfworking hours" in Dashboard box
Hello OTRS Mailing-List,
I´m looking for some feature in OTRS and if it is possible to enable
something like that.
1.) I need a way to enable something like a calendar/box for upcoming
server maintenance just like in the Dashboard the upcoming event box for
tickets
(See attached file: otrs_feature.jpg)
2.) The second thing I´m looking for is another Filed in OTRS (like the
upcoming event box) where the Agents are listed that have "on-call service"
and who has which shift.
Is there a way, or has somebody already enabled features like that to
maintain the overview about "working hours" and "on-call service" in the
Dashboard?!
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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