You can try solve the problem with:
chown root:apache otrs/var
if problem it is not solved, try with: chmod -R 777 otrs/var
Regards
Manuel Fernández Panzuela
2010/8/16 Denis Mazhar
Assuming that you follow through with each and every step in UPGRADE
appropriately, please run bin/SetPermissions.pl from the toplevel of your OTRS install directory. Then, reset your webserver and try logging in again.
I've tried bin/SetPermissions.pl and bin/SetPermissions.sh but no changes :( I'm using CentOS release 5.4 and runned SetPermissions.pl as: bin/SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=apache --otrs-group=nogroup --web-group=apache
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