How exactly did you purge the 45k tickets? and when did you purge them?
recently hours/days?
It sounds to me like OTRS still has something in it's database for the 45k
tickets you purged and so is searching through that data for a match
whenever a new ticket comes into that queue. If you have only just recently
deleted them then there are a few cron jobs you may want to kick off
manually which rebuilds indexes etc.
Steve
On 3 February 2012 16:24, Ugo Bellavance
On 2012-02-03 09:02, Karlos Jelez wrote:
Thanks Ugo The HW is ok; it is a FreeBSD hosted in a datacenter. OTRS receive 100 new tickets daily; working hours. 90% of tickets are closed same day..
What is the load average on the machine? What is the average wait and service times on the disk when the "slowness" occurs?
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