Re: [otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface

26 Sep 2006

      Hi Philip,

  I understand it should be somewhere in the data access config, but I'm afraid I need very specific module or pm file where I need to make the change.

  Ivy

Philip Mark Donaghy  wrote:
  Hi Ivy,

It must be in the sql bridge (lack of a better word). In java we call
that object mapping I don't know what perl calls it or what package
otrs is using to do data access. Looks like perl-DBI

So this option will be some where in the data access configuration.
I'm am new to otrs but I find it very useful. Hope this helps,
Philip

On 9/26/06, Ivy Giam wrote:
...
Hi,
I'm currently making some minor customisations to the OTRS system used in
our organization. One of the current modifications I'm trying to make is in
the sorting order of QUEUE (i.e. the To: string) on the Customer's Create
New Ticket interface.
The current sorting order is ASC, I would like to change it to DESC. I've
been searching high and low and have tried changing quite a number of
parameters but none of them has worked for me. Please help, thanks.
Ivy
Send instant messages to your online friends http://uk.messenger.yahoo.com
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
-- 
Philip Donaghy
donaghy.blogspot.com del.icio.us/donaghy/philip
Skype: philipmarkdonaghy
Office: +33 5 56 60 88 02
Mobile: +33 6 20 83 22 62
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

 Send instant messages to your online friends http://uk.messenger.yahoo.com