Re: [otrs] API call protocol/way to connect to OTRS?

Good morning: ¿If i try to connect in this moment whit de user: andrea.rey@fsfb.org.comailto:andrea.rey@fsfb.org.co and the password: 123 I'll connect to OTRS? My problem is that I need to show this software to my company in the shortest time possible. I'll wait your help Thanks [cid:image001.png@01CD1BA9.EBBA71E0] Andrea Rey | Coordinadora de Infraestructura de TI | Calle 119 No. 7-75 - Piso 2 | Tel.: (571) 603 0303 Ext. 5698 | Bogotá D.C. - Colombia | andrea.rey@fsfb.org.comailto:andrea.rey@fsfb.org.co | www.fsfb.org.cohttp://www.fsfb.org.co Para preservar el medio ambiente, considere imprimir este mensaje solo si es necesario De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Jan.Dreyer@bertelsmann.de Enviado el: lunes, 16 de abril de 2012 07:33 a.m. Para: otrs@otrs.org Asunto: Re: [otrs] API call protocol/way to connect to OTRS? Hi Andy. What exactly do you want? Authenticating against OTRS for external content? You could try to establish a SOAP connection. If that fails, you can deny the external content. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andy Wodfer Gesendet: Montag, 16. April 2012 13:53 An: User questions and discussions about OTRS. Betreff: Re: [otrs] API call protocol/way to connect to OTRS? Thanks Roy! Any comments on how to authenticate users/agents through OTRS? Anyone? All the best, Andy On Mon, Apr 16, 2012 at 12:23 PM, Roy Kaldung mailto:roy@kaldung.com> wrote: On Mon, 16 Apr 2012 10:12:44 +0000, mailto:Jan.Dreyer@bertelsmann.de> wrote:

Hi,

no problem. http://giyf.com shows several examples when asking for "soap otrs", e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&ItemID=369 &ItemID=369

Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS

Von: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] Im Auftrag von Andy Wodfer Gesendet: Montag, 16. April 2012 11:14 An: User questions and discussions about OTRS. Betreff: Re: [otrs] API call protocol/way to connect to OTRS?

Thanks Jan!

I'll forward this to my programmer. :-)

Best regards, Andy On Mon, Apr 16, 2012 at 11:04 AM, mailto:Jan.Dreyer@bertelsmann.de> wrote: Hi,

afaik you can connect via SOAP when the iPhone Handle AddOn is installed.

Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS

Von: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] Im Auftrag von Andy Wodfer Gesendet: Montag, 16. April 2012 11:01 An: User questions and discussions about OTRS. Betreff: Re: [otrs] API call protocol/way to connect to OTRS?

Anyone? Hi,

for SOAP you have to configure Core:SOAP via Kernel/Config.pm or SysConfig (http://doc.otrs.org/3.0/en/html/config.html#Framework:Core::SOAP) Here is an exampe SOAP client, coded in PHP: http://wiki.otterhub.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_vi... The iPhone-Handle gives you an JSON Interface. With OTRS 3.1 the Generic Interface was introduced to connect external systems. hth, Roy -- Roy Kaldung e-mail: roy@kaldung.commailto:roy@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ Mensaje de Confidencialidad: Este mensaje de correo electrónico y los archivos anexos que contenga son de uso exclusivo de las personas o entidades que aparecen como destinatarios. Este mensaje puede contener información confidencial, de uso reservado y protegida legalmente. Si usted ha recibido este correo por equivocación tiene completamente prohibido su utilización, copia, impresión, reenvío o cualquier otra acción que divulgue su contenido o el de los archivos anexos. En este caso, por favor notifique al remitente acerca de la equivocación cometida y elimine este correo electrónico de sus sistemas de almacenamiento. Gracias. Confidentiality Notice: This e-mail and any files transmitted with it are for the sole use of the intended recipient(s). This email may contain confidential and privileged information. If you are not the intended recipient, any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this message in error please contact the sender by reply e-mail and destroy all copies of the message from all your data storage systems. Thank you.