[otrs] How to set the Generic Agent?

Hi! When a customer open a new ticket, this is assigned to the agent: root@localhost I want that new tickets are assigned to other agent (for example: Mark Twain), but i don't know if i have to modify the Generic Agent settings or i have to modify other settings. I've 2 queue that, in theory, should be used by 2 agent. But, both are assigned to root@localhost. Thanks -- Stefano Milziadi pepozzo@gmail.com