In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.
Can someone please help as a matter of urgency?
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.
Thanks a lot
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From: Martin Edenhofer
Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule
My settings are as follows:
LogModule: Syslog LogModule::SysLog::Facility: user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)
It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.
My questions are:
1) Can I retrieve the Syslog/log file to see the logged entries?
The SysLog files of you system should be located under /var/log/messages or something like that. Just ask your sys admin.
2) Can I make a change so that the log shows more than 32k of logged messages?
Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs. -Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/