Hi,
You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to
delete tickets. If you want to reset the ticket counter as well, you can
modify things at Ticket -> Core::Ticket under
/otrs/index.pl?Action=AdminSysConfig such as the Ticket::Hook or the
Ticket::NumberGenerator::MinCounterSize
so your new tickets look different from your test tickets.
Greetings,
Leonardo Certuche
On Wed, Jul 15, 2009 at 5:13 PM, Kirby Fell
Hi All,
Is there any way to completely delete a ticket? We created quite a few “test” tickets while resolving an email issue and I would like to clean that up. Thanks.
Kirby L. Fell
Technology Coordinator
Cambrian School District
4115 Jacksol Drive
San Jose, CA 95124
P. 408-377-2103 Ext. 115
F. 408-377-5944
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