Email responses are only available when you are clicked on the articles that
are "external email". Are you sure you are on the first article from the
customer?
Justin Noel
http://www.calendee.com
On Sun, Feb 28, 2010 at 8:15 PM, yuan ywong
I create two Queues at my OTRS test system (2.4.7), and assign its Systemaddress, and "empty answer" and "test answer" added to the queue response [Responses <-> Queue], but there is not "Compose Answeer(email) can let me repose all tickets at these two queues. can you tell me what happen with these two queues and how to fix. thanks much! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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