Hi, i think 3 minutes it the shortest allowed value Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Guillaume Rehm Gesendet: Dienstag, 30. März 2010 11:51 An: User questions and discussions about OTRS. Betreff: Re: [otrs] how to reduce Postmaster default poll interval Hi, Under linux we must restart otrs service after modifying cron files. Do you try to restart you otrs win service ? Le 30/03/2010 06:03, shiva krishna a écrit : Hi, I am using otrs 2.4.7 on windows OS and i am using postmaster mail account to generate tickets but it is taking 10 min to generate tickets for received mails i have tried changing time interval to 1 min by making changes in OTRS\var\cron\postmaster_mailbox.dist file but no luck can any one guide me step by step...where to make the changes to poll postmaster mail in every one min interval. Regards, -- G.Siva Krishna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.frmailto:guillaume.rehm@bnu.fr web: http://www.bnu.fr