All, We are currently in the process of preparing a system to test the upgrade from OTRS 2.4 to 3.1. Was wondering if any one has info on upgrading FAQ ,ITSMCore, and ITSM Service Level Management sections in Package Manager. When I attempted to run the upgrade on ITSMCore I get the following error. |Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Jul 30 10:58:53 2012 Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.4.x;) does not match your Framework (3.1.7)! Traceback (24033): Module: Kernel::System::Package::_CheckFramework (v1.130.2.1) Line: 2234 Module: Kernel::System::Package::PackageReinstall (v1.130.2.1) Line: 543 Module: Kernel::Modules::AdminPackageManager::Run (v1.108) Line: 832 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 I followed the steps in upgrading OTRS, going from 2.4 -> 3.0 -> 3.1. Did not see where you needed to upgrade packages along the way. Any help would be greatly appreciated.... Thank You, Phillip Lynn | -- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.lynn@netwolves.com www.netwolves.com