Re: [otrs] OTRS response from same emailid

5 Mar 2013

      On Tue, Mar 5, 2013 at 2:55 PM, Vadim S. Goncharov wrote:
...
On 05.03.2013 08:55, Kaushal Shriyan wrote:
...
Hi,
I have a specific issue is that any email response from the OTRS is via a
specific emailid "sameemaild@domain.com mailto:sameemaild@domain.com**"
for
all the queues in OTRS.
meaning when the recipient receives email it comes from
"sameemaild@domain.com mailto:sameemaild@domain.com**" Any clue?
Look at your OTRS log. When agent answers via web, then there are messages
appended to it like:
[Tue Mar  5 13:13:20 2013][Notice][Kernel::System::**Ticket::Article::ArticleSend]
Sent email to 'customer@client.ru,' from 'Agent Lastname via QUEUE-NAME <
queue-addr@company.ru>'. HistoryType => SendAnswer, Subject => Re:
[Ticket#1015566] ...
If that from-address is correct, than your problem is not in OTRS. It may
be a mail server rewriting "From:" for all OTRS-submitted mail. But first
ensure that all correct in OTRS itself.
--
Vadim Goncharov                RU-Center
NET Department                            http://www.nic.ru
NET-SYS Group             phone:+7(495)737-7646  (ext.4019)
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Hi Vadim,

Please find below the details  in /opt/otrs/Kernel/Config/Files/ZZZAuto.pm
cat ZZZAuto.pm
# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
use utf8;
sub Load {
    my ($File, $Self) = @_;
$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} =  'Dear
Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can\'t be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
';
$Self->{'PostmasterFollowUpSearchInReferences'} =  '1';
delete $Self->{'PreferencesGroups'}->{'SpellDict'};
$Self->{'SMIME'} =  '1';
$Self->{'PGP'} =  '1';
$Self->{'SendmailModule::AuthPassword'} =  'xxxxxxxxxx';
*$Self->{'SendmailModule::AuthUser'} =  'lmsoncall@mydomain.com'; -> every
mail comes from this emailid*
$Self->{'SendmailModule::Port'} =  '587';
$Self->{'SendmailModule::Host'} =  'smtp.gmail.com';
$Self->{'SendmailModule'} =  'Kernel::System::Email::SMTPTLS';
$Self->{'Organization'} =  'mydomain';
$Self->{'AdminEmail'} =  'itsupport@mydomain.com';
$Self->{'FQDN'} =  'otrs.mydomain.com';
$Self->{'SecureMode'} =  '1';
}
1;

Please suggest further.

Regards,

Kaushal