Hi, DId you try to limit available states on : Ticket::Frontend::AgentTicketEmail###StateType: Next possible states after an email ticket. Ticket::Frontend::AgentTicketPhone###StateType: Next possible states after a new phone ticket. Best regards, Laurent Minost Le jeudi 30 août 2007 à 11:22 +0200, Dummy cerberus a écrit :
Hello,
I want to force new tickets (phone and e-mail) to have "open" state when created... I have tried with the following at Config.pm:
$Self->{'Ticket::PhoneDefaultNextStateType'}=['open']; $Self->{'Ticket::EmailDefaultNextStateType'}=['open'];
Then I restart httpd, but when an agent creates a new phone ticket or an e-mail one, the list allows him to assign many other states: open, closed, pending, and so on...
What am I doing wrong?
Thanks and best regards _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/