Re: [otrs] Tickets allocation with a queue

Hi, appreciated if any body can advise if OTRS has ticket distribution function within a queue. Thanks. From: david.eco@msn.comTo: otrs@otrs.orgDate: Wed, 12 Nov 2008 23:31:32 -0500Subject: [otrs] Tickets allocation with a queue Hi all,I created a queue with 3 users(agent) in OTRS. Now, every people get the ticket notification once the ticket comes. Can anyone tell me how to allocate the inbound tickets to different users by round robin or other mechanism? Thanks. David Win a trip with your 3 best buddies. Enter today. _________________________________________________________________