Hi there, I use OTRS for different departements, each department have their own freefields, ... that situation is getting messy as every department can see all freefields. Do you think that I can create one theme per department and then remove the non used freefields (meaning the ones of other dpt) ? Thanks for the confirmation Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.