An inbound email that comes from a mailing list is automatically going to
not autoreply to prevent looping.
We of the mailing list can't have access to your logs, and our crystal ball
gets a bit fuzzy. If OTRS says it sent no Auto Reply, when does it stop?
Does it stop forever, for all incoming tickets? Does it stop for a specific
ticket/sender that it replied to before? Does is stop for a specific sender
that it autoreplied to before but never autoreplies again? Does it stop for
a specific ticket or response and then work again for a new ticket or
response?
On Wed, Apr 30, 2014 at 1:29 AM, Amit Bondwal
Hello,
I set up otrs on debian wheezy and it was working fine. After sometime auto response mails stop working. When I check the system logs it gives the log
Sent no 'auto reply' for Ticket
I searched for this a lot, And found that x-loop header should not be mention in mail filter for queue. I don't have x-loop header in mail filter queue. I also found that this is not a error of otrs your mailing list is blocking of mail filter queue with x-loop header.
I don't have any x-loop header in mail filter queue. If this is not the problem in otrs then how it was working before and stop working after sometime. I am able to sent email notification manually editing responses.
Regards Amit Bondwal
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