Hello,
Split was available in 2.4.x, you can disable or enable it in Sysconfig.
look for Split into the options and you should get various references.
Split always use AgentTicketPhone screen. You alos need to consider that
you can only split on any external-note or customer or email article.
Best Regards.
2015-02-27 5:19 GMT-06:00 claude
Hi,
Thanks for your response but in my OTRS I do not have this button.
I have an old version 2.4.7
Perhaps do I disabled this or doesn't exist in this version?
Claude
On 27.02.15 10:44, Frank Thommen wrote:
On 27.02.15 08:53, claude wrote:
Hi,
[...]
So, can I split this ticket ? and how ?
See the commented attached screenshot (from AgentTicketZoom). frank
btw: It will split exactly at the message where you click "split". f.
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