Hi Nils, Yes I have considered FAQ but I was looking for a more obvious way for customers to view and see new updates when they log into the support portal, like a similar link as is currently provided from the support portal. So the question is can a new configurable link tab be added, say for example, a News link? On clicking this link the customer is redirected to XYZ application that handles the workflow from then on. Regards, Paul _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: 08 September 2011 12:53 To: User questions and discussions about OTRS. Subject: Re: [otrs] Provide customers to software updates Dear Paul, you could try the FAQ module for your idea. On 08.09.2011, at 13:20, Paul Foley wrote: Is it possible from the Customers.pl http://Customers.pl/ support portal to provide a customer with the capability to view and download new updates (be they a point release or software patch) to a particular product? For example, XYZ Corporation provides support service to Customer A for a software product X. XYZ would like to provide a News and Update page and/or link that will allow Customer A to view new updates for product X from the support portal. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project
