Re: [otrs] How to split a ticket

Yeah, but i found some strange stuff actually... like y does OTRS create a Phone ticket then?! Thanks and Best Regards, Muhammad El-Sergani. On Tue, Apr 26, 2011 at 3:53 PM, Grzella, Mark wrote:

Thought about using the button “split” ?

mit freundlichen Grüßen

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*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Muhammad El-Sergani *Gesendet:* Dienstag, 26. April 2011 15:47 *An:* otrs@otrs.org *Betreff:* Re: [otrs] How to split a ticket

Guys?

Thanks and Best Regards, Muhammad El-Sergani.

On Mon, Apr 25, 2011 at 5:13 PM, Muhammad El-Sergani wrote:

Hi all,

I know how to merge two or more tickets, working fine.

How can I split one that I accidentally merged? i.e. undo the mistake ...

Thanks and Best Regards, Muhammad El-Sergani.

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