Hi there, Is there a way to add a "reopen" button after the close (or spam) button? Some agents here would love to have the possibility to change the status of a closed ticket by just clicking a button (and not doing a fake answer to have the opportunity to touch the status) Many thanks for any idea (and don't tell me to change my agents :) Cheers Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.