Hello Matthias, without programming, this is not possible in the OTRS. Not even with version 6. We can make you an offer for a module with this function. Greetings from Mannheim Uwe Am 26.10.2018 um 01:42 schrieb Matthias.Terlinde@t-systems.com:
Dear list, is it possible to set more than one fixed signature for one queue? I want to set an English and German signature for the same queue and the agent should be able to choose between them like the mail templates. I found a few old otterhub entries for version 3.0 but I think that there isn’t any solution in version 6? Kind regards, Matthias *T-SYSTEMS INTERNATIONAL GMBH * *Telekom Security* Matthias Terlinde Cyber Defense Operations Bonner Talweg 100, 53113 Bonn, Germany +49 228 181-73771 (fixed) +49 160 3003113 (mobile) E-mail: _matthias.terlinde@t-systems.com_ mailto:matthias.terlinde@t-systems.com Internet: _www.t-systems.com_ You can find the compulsory statement on: _www.t-systems.com/compulsory-statement_ *BIG CHANGES START SMALL – CONSERVE RESOURCES BY NOT PRINTING EVERY E-MAIL. *
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