Thanks.
No, I mean it ... you can store the number in a different Customer User field and have the CustomerID be email, for instance.
Where do I do this? From: Gerald Young [mailto:crythias@gmail.com] Sent: 11 April 2013 02:33 PM To: jasonm@cat.co.za; User questions and discussions about OTRS. Subject: Re: [otrs] Changing the Ticket Dashboard
The customer ID is not really useful as it is a number nobody can relate to
Then use something that you can relate to :)
No, I mean it ... you can store the number in a different Customer User
field and have the CustomerID be email, for instance.
But by default, only what's directly in the ticket is displayed on the
dashboard.
http://forums.otterhub.org/viewtopic.php?f=60
http://forums.otterhub.org/viewtopic.php?f=60&t=5156 &t=5156
There are people who have extended the dashboard information to reflect more
Customer information, but this is what's available in core.
On Thu, Apr 11, 2013 at 8:11 AM, Jason Marshall