The user names should stay the same. So changing the LDAP authmodule settings in Config.pm should take care of it then?
--
Karl Browning
German Mutual Insurance
Network Administrator
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, December 03, 2013 9:24 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing domain of users
If the users have the same username and are not logging in with full SPN/ or DOMAIN\username or username@domain, this shouldn't be a problem -- changing authentication source won't disrupt their tickets
if there will be a translation of usernames, this will be tricky. It's possible to mass update via generic agent ... one at a time, or you can use a spreadsheet to create SQL query to update and replace within the ticket
On Tue, Dec 3, 2013 at 8:05 AM, Karl Browning