4 Jun
2008
4 Jun
'08
10:29 a.m.
Hi Adrian, No, it's not possible. We needed to do the same and had to hack Kernel/System/Ticket/Article.pm. -- Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of adrian guevara Sent: Wednesday, June 04, 2008 8:12 AM To: User questions and discussions about OTRS.org Subject: [otrs] remove ticket hook divider, etc... Hi Guys, It's me again :) Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work. Cheers, Rebs