Dear Michiel Beijen, I just read the following mail what you sent with the solution. I got an error message when I want to activate this option: Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes Would you be so kind to help me about it? I would be so happy if you can help me. The Error message is the following: "Oops! An Error occurred. Error Message: Can't write ConfigItem! You can or go back to the previous pagehttps://otrs.profis.hu/otrs/index.pl. Error Details Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Mar 6 10:11:05 2013 Message: Can't write ConfigItem! Traceback (1774): Module: Kernel::Modules::AdminSysConfig::Run (v1.119.2.1) Line: 174 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 " Best regards, Zsolt