Re: [otrs] "Pending auto close+" and "Pending auto close-"

in redhat like system there a service otrs that runs in runlevel 2345 that populates otrs crontab over more other things. one of this is otrs.PendingsJobs.pl (as defined in file pending_jobs in /opt/otrs/var/cron/). This, by default, is executed at every 45 of every 2 hours and does closure and/or notification about ticket that has exceeded pending time and unlock unlockable tickets On Mon, Apr 18, 2011 at 4:19 PM, Muhammad El-Sergani wrote:

Thanks Marco,

Can you help shed some more light about how this goes in general?

Thanks and Best Regards, Muhammad El-Sergani.

On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini wrote:

...

otrs.PendingJobs.pl in cron

On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani wrote:

...

ad the timer set to 10 minutes in the future.

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