I just remembered how I did this after the last upgrade, I edited: Kernel/Modules/AgentTicketCompose.pm and commented out: # add not local To addresses to Cc # for my $Email ( Mail::Address->parse( $Data{To} ) ) { # my $IsLocal = $Self->{SystemAddress}->SystemAddressIsLocalAddress( # Address => $Email->address(), # ); # if ( !$IsLocal ) { # if ( $Data{Cc} ) { # $Data{Cc} .= ', '; # } # $Data{Cc} .= $Email->format(); # } # } Can I put a feature request in for an option to stop this from happening? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hiren Joshi Sent: 20 March 2009 10:58 To: User questions and discussions about OTRS.org Subject: [otrs] Auto CC Hello all, I migrated from 2.2.6 to 2.3.4 on another system. The 'cc' field now seems to be auto filled with the OTRS email so when an agent replies it sends the email to OTRS and an extra reply gets added to the ticket (ie, it email itself). Can anyone tell me where I can find the config parameter to stop this from happening? Thanks, Josh.