Hi Arthur,
The link doesn't work?
Rosanna
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Arthur de Pauw
Sent: 11 February 2010 19:00
To: User questions and discussions about OTRS.
Subject: Re: [otrs] How to add extra info on Agent Dashboard
Hi,
You might want to check this:
http://lists.otrs.org/pipermail/otrs/2009-August/027771.html
cheers
arthur
On Thu, Feb 11, 2010 at 6:24 PM, Marretta, Rosanna
wrote:
Hi,
Can somebody please tell me which file I need to edit to add the name of
the customer to the Agent Dashboard. I would like to see at a glance
who the calls are from.
Thanks,
Rosanna
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cheers,
arthur
