[otrs] helpdesk operators set-up

Hi, I am having trouble setting up helpdesk operatives. I have set-up customers and assigned them to groups and this appears to work ok. I have set-up a number of queues and tried to assign them correctly, I think. When I log in as a customer I click on the 'To' section and select the queue I want. I then fill in all the other details and send the email. When I log in as one of the users in the queue selected by the customer I do not receive an email. Can anyone help me please. regards Alan. -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.