Re: [otrs] Manage Queue-Auto Response Relations

16 Dec 2010

      Hi Yuan,

Two things. "Responses" and "Auto Responses" are entirely different things. You want a response to automatically be sent to a customer - that's Auto Responses.
...
From your screen shot I can see you're working with "Responses", and "Queue <-> Responses". That's the wrong place.
So, go ahead and create an Auto Response of the type "auto reply".

Then go to "Queue <-> Auto Responses" and click on a queue on the left side. In the next screen, select your previously created Auto Response in the "auto reply/new ticket" field.

________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira
Sent: Thursday, December 16, 2010 9:16 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Manage Queue-Auto Response Relations

Thank you for your quick response,
But I get there, but don't know how to link auto response to queue.

Here I attached the screen shot.

There is a list of auto response and list of queue,
if I click one of those auto response or queue,
it will take me to edit window ....

please guide me what to click? :)

Thanks

Yuan

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On Thu, Dec 16, 2010 at 1:15 PM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote:
Hi Yuan,

You're nearly there :-)

Go to Admin -> Auto Responses. Here you *create* your responses

*Then* go to Admin -> Queue-Auto Response Relations. Here you *link* your auto responses to your queues

Lars

________________________________
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira
Sent: Thursday, December 16, 2010 6:02 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Manage Queue-Auto Response Relations

Hi

After solving the POP3S problems,

Now my new otrs installatino is working with a couple problems :

 1.  How to manage AutoResponse to Queue,
I go to Admin >> Queue-Auto Response Relations

but I have no idea how to do next,

I tried to send email to support email, ticket is created, and admin
get notificatin about this ticket.

But user did not receive any auto response.

Some thing is missing?

 2.  In Agent notificatino, I get something like this : https://yourhost.example.com/otrs/
How to change this settings?

Sorry I tried to look at http://doc.otrs.org/3.0/en/html/ but not found any answer

Is there any How To  Docs or ebook available?

Thanks

Yuan

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