Re: [otrs] LDAP - Windows Server 2008 R2 - AD Object 2003

now i put on the login via ad of agents and client... but i have these open questions: - for the agents i assign with * $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'}* the correct roles, and with *$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'}* i assign the inital group... How i can do the same with the customers?.... i have more queue, and a have to activate them in function of the user... fore example... if a customer are in particular group in ad, have to write only in queue1/group1.... - otrs fileter the email if you aren't a customer in database, but with ad login, no data are in database... how i can: remove the filter, or put the customer data in otrs database and sync (the agent mode) - if i have to login customers form others Ad, how i have to do in the script? i have to logon whit this name "domain\user"... i have to split the login name by my self or there is ant attibute similar to sAMAccountName that have the complete name? thanks fot the help On 7 July 2012 13:38, Gerald Young wrote:

This means that there is no sAMAccountName that matches adone\agent1 in Active Directory. That's highly likely as most sAMAccountName are simple usernames.

On Fri, Jul 6, 2012 at 12:29 PM, Mike Eduard wrote:

...

Hi Stefano,

On 7/6/12 18:24 , Stefano Ricci wrote:

...

now i solve the error 187... but i have this response

[Fri Jul 6 18:18:45 2012][Notice][Kernel::System::**Auth::LDAP::Auth] User: adone\agente1 authentication failed, no LDAP entry found!BaseDN='dc=adone,dc=lan'**, Filter='(* sAMAccountName=adone\\agente1*)', (REMOTE_ADDR: xxxx). [Fri Jul 6 18:18:45 2012][Error][Kernel::System::**User::UserLookup][797] No UserID found for 'adone\agente1'!

You do not have an agent with username "adone\agente1" in OTRS.

You need to create this agent via admin interface first.

mike

-- Mike Eduard Enterprise Services for OTRS

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