Re: [otrs] Own ticket not showing up

Hi Stefan, i just wanted to give you an update, we solved the issue, we realized that we have a non consistent "customer_user_id" field in the "ticket" table, sometimes there were the users email addresses and sometimes the sAMAccountName. Though it worked in 2.0.5 it does not work in 2.2.4, we resolved this through manually changing the database and inserting the sAMAccountName where necessary. Regards Soeren Stefan Kulcsar Sent by: otrs-bounces@otrs.org 23.11.2007 06:52 Please respond to "User questions and discussions about OTRS.org" To "User questions and discussions about OTRS.org" cc Subject Re: [otrs] Own ticket not showing up hi soeren, we have the same issue while upgrading from 1.3 -> 2.2 a solution is that the customer can click on the "search"-button to search their old tickets. -- Stefan Kulcsar On Thu, 2007-11-22 at 10:23 +0100, Sören Malchow wrote:

Dear all,

we just upgraded from 2.0.5 to 2.2.4,

-> install 2.2.4 -> dump database from old 2.0.5 -> run sql upgrade scripts -> migrate settings from old to new otrs

The users are authenticated against an Acitve Directory.

After the upgrade all tickets in the frontend are missing, meaning no user can see his/her own tickets anymore. In the backend everything is fine, and we can see all tickets,

Any ideas ?

Regards Soeren _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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