You can also create a generic agent to do this.
That's what I use for spam e-mails :)
AJ
From: Rohit mailto:rohit.singh@rsgss.com>
Reply-To: "User questions and discussions about OTRS." mailto:otrs@otrs.org>
Date: Thu, 16 Jun 2011 10:49:44 +0530
To: "User questions and discussions about OTRS." mailto:otrs@otrs.org>
Subject: Re: [otrs] delete old tickets
Hi,
There is no options from OTRS GUI, you can do from DB side i.e you can truncate the tables, truncate will remove the data from OTRS
Regards
Rohit Singh
rohit.singh@rsgss.commailto:rohit.singh@rsgss.com
On June 16, 2011 at 8:52 AM xxx mailto:xwelkin@163.com> wrote:
Hi,
I'm using OTRS 2.4.7 and 3.0.8 , I want to delete the historical old tickets from OTRS , for exmaple, deleting the tickets generatged before May, 2009 ,but I can't find how to remove these tikets in OTRS GUI.
Can someone help me?
Thanks
Justin
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
________________________________
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.
