[otrs] Add Remove item to My Queue View

29 Aug 2005

      In the Queue view there are a list of 'quick action' items for each ticket
such as Zoom, Priority, Note, History etc.  I'd like to add Remove to this
to speed up dealing with spurious/junk mail.  I suspect that I need to add
something similar to the following into the config file:

$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} =  {
          'Action' => 'AgentTicketHistory',
          'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
          'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
          'Description' => 'Shows the ticket history!',
          'Name' => 'History'
        };

I'd be grateful for the exact syntax and apologise if this has been asked
before.

Thanks

Dom

[otrs] Add Remove item to My Queue View

Dominic Robinson