[otrs] Answer-Draft with CC-Recipient

Hi ! ok, I´ll have a look. Just a question before I start. I don´t want to have that "CC-Recipient" in all response documents, just in a special response template !? Can I realise it, with your solution ? Best regards, Stefanie Krueger ############################## Date: Thu, 29 Nov 2012 10:37:00 +0100 From: Neil Simpson Subject: Re: [otrs] Answer-Draft with CC-Recipient To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" A simple example. <input type="hidden" name="CustomerTicketCounterCcCustomer" value="4"/> <input type="hidden" name="CcCustomerTicketText_1" value="john@john.com"/> <input type="hidden" name="CcCustomerTicketText_2" value="mark@mark.com"/> <input type="hidden" name="CcCustomerTicketText_3" value="steve@steve.com"/> <input type="hidden" name="CcCustomerTicketText_4" value="Chris@chris.com"/> <input type="hidden" name="PreSelectedCustomerUser" value="1767"/> <input type="hidden" name="SelectedCustomerUser" value="1767"/> <input type="hidden" name="ExpandCustomerName" value="2"/> On Wed, Nov 28, 2012 at 6:08 PM, Gerald Young wrote:

you need to simply set the Cc value to the address(es) you need. Yes, I said, "simply". As in, if you understand how the templates assign the values, you just need to assign it to "Cc". It's all javascript.

Take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=16729 for a brief introduction to form logic.

Then look up how to assign values to a form based upon an id for an element.

On Wed, Nov 28, 2012 at 11:36 AM, wrote:

...

Hi Gerald,

I would like to use templates. But there I?ve not options to set the CC-Recipient. Or ?

Best regards, Stefanie Kr?ger

Von: otrs-request@otrs.org An: otrs@otrs.org, Datum: 22.11.2012 12:58 Betreff: otrs Digest, Vol 50, Issue 21 Gesendet von: otrs-bounces@otrs.org ------------------------------