Hi,

After a lot of searching, I came across http://lists.otrs.org/pipermail/otrs/2007-May/018895.html and I gave its instructions a try from SysConfig > Ticket > Core::PostMaster by modifying:

PostMasterMaxEmailSize to 100200
PostmasterUserID to 2

After saving the above changes, mails started downloading as usual :)

Hope this helps!

Regards,

Saurabh Pande.

-------- Original Message  --------
Subject: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error
From: Saurabh Pande <saurabh.p@directi.com>
To: otrs@otrs.org
Date: 3/23/11 9:45 PM

Hi,

For some reason mails have stopped downloading in our OTRS 2.4.6
installation and we are seeing rows upon rows of similar error messages
in System Log:

Need User or UserID!
Need TicketNumber!
No article found for TicketID 567512!
Can't create PID PostMasterMailbox, because it's already running
(dev-crm.internal.directi.com/16490)!

Upon researching this a bit, I ran across the following links:

http://lists.otrs.org/pipermail/otrs/2009-August/028048.html
http://lists.otrs.org/pipermail/otrs/2009-August/028052.html

But the above URLs don't present a solution to this issue. Can someone
help us to resolve this?

Regards,

Saurabh Pande.
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