Re: [otrs] Help on Survey module.

Hi, don´t ask me the reason but I actually tried out with the sysconfig -> Survey::SendPeriod: value of 0.1 and it doesn´t work. 0.01 works fine, indeed. Sorry for my last post wrong indication! I can´t find any Survey Module logs either. hope this helps! On Tue, Jul 7, 2009 at 2:17 PM, Walter R. Moore wrote:

Related to this: if you have set things in the expected manner in sysconfig, and have created a survey and set it to Master, and surveys are not being sent out when you close a ticket in that queue.. how do I go about debugging it? What information would be useful?

Pablo Graterol wrote:

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Hi,

1) Create a new survey 2) Survey status must be Master 3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1, (0.1 for example.) 4) That´s it. Every time a ticket is closed on the queues you selected, an email will be send tu the customer with the custom message ans a link to the survey.

I hope this helps! regards!

On Tue, Jul 7, 2009 at 12:39 AM, N Patil mailto:N.Patil@lntinfotech.com> wrote:

Hi,

I have successfully implemented in my windows environment but dont know how to implement/configure Survey module. I can create survey but it does not send an email/notification to user about survey? does anyone know how to do that?

any help will be appriciated. thanks in advance.

- nilesh

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