OTRS is very powerful, I'm quite shure that it can do what I'm asking.
.
If it's needed I can develop a filter/ add-on / plugin... based on mailing
list suggestions / hints
thanks
On Thu, Jan 10, 2013 at 4:21 PM, David Boyes
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...still interested in a OTRS way to rewrite the From: in forwarded email* ***
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OTRS can’t perform miracles. When you forward a message, you’re creating a completely new message and new headers, and that is completely under the control of your mail client. If your mail client can’t resend it --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs