All our attachments from Outlook to OTRS come in as an IPM.Microsoft Mail.Note Any ideas why. I'm sure this wasn't the case when we were testing. We are using OTRS 1.2.3 and Outlook 2002 and POP3 and SMTP on Exchange 5.5. Rajendrakumar Premji Varsani BSc (Hons) ____________________________________ Database & Application Support Team Telephone: 01904 45 5805 Mobile: 07968 243125 mailto:rajendrakumar.varsani@psd.defra.gsi.gov.uk rajendrakumar.varsani@psd.defra.gsi.gov.uk Room134, Mallard House, PSD, Kings Pool, York, YO1 7PX PSD Website: http://pesticides.gov.uk/ http://pesticides.gov.uk The original of this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Energis in partnership with MessageLabs. On leaving the GSi this email was certified virus-free