Wow,
Do a manual install. The only issues that a normal sysadmin would have is
solving the perl dependencies. Im not sure exactly what a unix analyst is
but if you cant manually install OTRS then you definitely don¹t want to use
this long term in a production environment unless you purchase support.
On 8/6/07 11:22 AM, "Laurent Minost"
Hi Andrew,
As a Unix Systems Analyst, don't you feel we will miss a little bit of informations/details please ? :) Do you have some informations through Syslog and/or OTRS logs ( I don't know if with Etch package Syslog is the default logging method for OTRS) ? Did you check if OTRS database has been created automatically by post-script package install ? Does your mysql default installation is working properly ( do a simple test through
from your machine) More basically, did you try the tarball package installation method ? or check the INSTALL file that comes with it ( all the installation process is listed in it) ? Thanks by advance,
Best regards.
Laurent
Le lundi 06 août 2007 à 09:59 -0500, Andrew Meyer a écrit :
Hi,
It seems that every time I send an email to this mailing nothing gets accomplished. But I am trying to go live with otrs2 at my company, and can¹t figure out why every time I install the package, it doesn¹t work. I am using Debian Etch, with OTRS2. If I install with mysql, it says there is some database problem. I have the mysql-client installed. If its postgresql, it doesn¹t install the user for administering the application. Could someone please advise me on this? I would like to go live this week.
Thanks for you help,
Andrew Meyer
Unix Systems Analyst
Precision Practice Management
1300 Hampton Ave., Ste 200
314-787-0681 x39
314-565-0868
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