James Leiter System Technician R&B Solutions Inc. 860 Northpoint Blvd. Waukegan, IL. 60085 work number: (847)887-8512 This message is intended only for the named recipient. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Well the present URL is in the form of http://name/otrs/customer.pl http://name/otrs/customer.pl , but we really want to make it shorter for the users to access it without all the hassle of forgetting one part of the URL, so we want to see if there is a way we can shorten it up, to like techhelp.com or something in those lines. And if you could use lame mans term, due to being new user at Apache From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lic. Federico G. Stilman Sent: Wednesday, March 18, 2009 10:41 PM To: otrs@otrs.org Subject: [otrs] Predefined response on bulk action Dear folks, 1) For a long time I have been looking for a way to send one of the predefined responses to -for example- send the same response to a group of selected tickets. I've never found the way. Is this possible? 2) The same for the new Ticket-Email operation: is it possible to use a predefined response when creating a new email-ticket ? It would be great having the list of responses like we have them when answering to an already extisting article. Regards, -- Lic. Federico G. Stilman Stilman Research Tel/Fax: (011) 4801 - 4605 / 4177 Cel.: (00 598) 94 066 771