Thank you for your answer, but I'm new to OTRS so I don't understand very
well your solution, but I can explain again, my problem.
So I want to move a new ticket to another queue which the owner is the
administrator to send them to the responsible to validate them with OK or
Not Ok after that I will move them to the original queue.
I hope that you understand me now.
2015-11-23 9:23 GMT+01:00 Renee B
Am 23.11.2015 um 09:19 schrieb Rose Dowson:
I want to move a new ticket to another queue, but this queue is administrated by administrators only so the users can't see it. There is anyone who knows a solution or have a script?
Give the user(s) the "move_into" permissions for the queue...
Kind regards, Renee
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs