Hello! I just inherited the job of updating our production IT HelpDesk server from a IT tech that is no longer here. Due to the nature of our setup in cannot be down for very long, which is why it was left to get so far behind. The server is currently running on OTRS 3.1.3 on a Ubuntu Linux 12.04 LTS server. I looked at the documentation for the process of upgrading here: https://otrs.github.io/doc/manual/admin/3.2/en/html/upgrading.html It sounds like I have to update from to every subversion e.g. 3.1.3 -> 3.1.4 -> 3.2.1 -> 3.2.2.... etc.. You get the idea. :) Is there a way to fast track theses updates? The idea is that we want to be on OTRS 5 once it is released. Is is possible to just perform fresh install of the latest OTRS and import and upgrade the database? Thanks. :) [image: Everett Community College] http://www.everettcc.edu/ Alex Zimmerman / Information Technology Specialist III Web Data & Development Services / Enterprise Services / Information Security Direct line:(425) 259-8724 / Help Desk:(425)388 9333 email: azimmerman@everettcc.edu [image: Twitter] http://www.twitter.com/liquidspikes [image: Linkedin] http://www.linkedin.com/in/alexzimmerman/ *How did I do? Please take a minute to help us improve our IT service by completing the * *IT Feedback Survey. http://goo.gl/J3nGC (http://goo.gl/J3nGC http://goo.gl/J3nGC)* *Thank you!*